Terms of Service
Last update: 15 May 2026
§1. General provisions
These terms define the rules for providing the SENDLY by ACTIO service sp. z o.o. – a telecom carrier registered with UKE.
§2. Definitions
Service, User, Account, SMS Credits, SMS, Sender ID – full definitions inside.
§3. Agreement
The agreement is concluded upon account registration and acceptance of these terms.
§4. Payments
Prepaid model. Each top-up requires upfront payment. VAT invoice issued after payment is booked.
§5. Liability
Carrier liability limited to the user's account balance. 99.9% SLA – non-compliance triggers proportional refund.
§6. Complaints
Complaints accepted via email at [email protected]. Resolution time: up to 14 business days.
§7. Final provisions
Disputes are settled by the court of jurisdiction over the Carrier's seat. Terms may change – we notify 14 days in advance.
This document is being updated. For questions, email [email protected] — we reply within 24h.